We understand how frustrating payment delays can be. To support players affected by deposit delays caused by merchant issues, we’ve introduced a Deposit Compensation Program designed to help you continue playing with peace of mind.
💸 Who Can Participate?
To qualify for the 30-Minute Delayed Deposit Bonus, the following conditions must be met:
Your deposit was delayed by more than 30 minutes.
You submitted a support ticket (not just the deposit ID).
The deposit must have been successfully credited to your account.
You submitted your bonus request within 72 hours of the deposit being credited.
You completed Basic KYC verification after submitting your request.
If approved, you must claim your bonus within 24 hours of approval—otherwise, it will expire.
📊 Wagering Requirements
This bonus comes with a 20x wagering requirement, meaning you need to bet 20 times the bonus amount before any winnings can be withdrawn.
⚠️ Excluded Game Types:
Bonuses cannot be used in Sports, Racing, Trading, or Lottery. Additionally, they cannot be swapped or tipped.
🚀 How to Claim Your Bonus
Look out for a prompt in your order window if you're eligible. Click Apply Compensation.
If required, complete Basic KYC. If you’ve already done this, you may not be prompted again.
Wait for approval of your application.
Once approved, go to the Bonus page and claim your compensation within 24 hours.
📝 Tips for a Smooth Experience
Always submit a support ticket (not just your deposit ID).
Make sure your KYC is complete.
Act fast – there is a limited time to claim your bonus.
We’re committed to making sure your gaming experience remains fair, seamless, and supported—even when things don’t go as planned.