We hope the following frequently asked questions help you better understand our new bonus system. If you have any further inquiries, our support team is always here to assist you! 🙋♂️✨
Q: What happens to my existing bonuses when the new system launches on April 8th? 📅
Your rewards are safe. 🛡️ During the transition, there will be no site maintenance. Any pending or ongoing bonuses (such as Recharge or other unclaimed rewards) will be consolidated into a specialized bonus package for distribution. Please rest assured that no rewards will be lost. 🎁
Q: What is the Welcome Shield and how does it protect me? 🛡️
The Welcome Shield is a safety net for new users during their first 24 hours. After your first deposit, you can get up to 20% cashback on net losses (capped at $1,000).💸 You are eligible to claim rewards twice from this bonus. After your first claim, the second claim becomes available once the full 24-hour protection period ends. If your status shows "YOUR SHIELD PAID OFF," you have a 48-hour window after the protection period expires to claim any remaining rewards. ⏳
Q: How does the new Deposit Rakeback work? 💰
We have upgraded to a 4-tier monthly system where rewards are stored as Locked Deposit Rakeback. The Unlocked Amount is released progressively based on your gameplay activity in eligible non-PvP games.🎮 This release is dynamically calculated according to your specific game type, the actual House Edge (HE), and your effective turnover. This ensures that your bonus rewards are aligned accurately with your genuine gameplay. There is no minimum unlock threshold and no expiry date. 🚀
Q: What is the Surprise Deposit bonus Drop? 🎁
Our system randomly selects lucky users for an exclusive 5th Deposit Bonus stage. 🍀 This Surprise Drop offers an additional 500% locked bonus once you meet the minimum deposit requirement. 💥
Q: What is the revised structure for Daily, Weekly, and Monthly bonuses? 🔓
The new system now is more inclusive than ever! All users are eligible regardless of their VIP level. 🌟 As long as your calculated bonus is above zero, you can receive these rewards. Please note that all bonuses must be claimed manually:
Daily Bonus: Calculated at 0:00 UTC based on the previous day's activity. It unlocks around 3:30 UTC for manual claiming. ☀️
Weekly Bonus: Calculated from Friday 00:00 to Thursday 23:59 (UTC+0) based on your wager and net loss. These are distributed every Friday. 📅
Monthly Bonus: Calculated from the 15th of the previous month to the 14th of the current month (UTC+0). These are distributed between the 15th and 20th of each month. 🗓️
Since these rewards are distributed manually by the system, it may take some time for them to appear. We appreciate your patience! 🙏
Q: How do I earn passive income with the BC Engine? ⚙️
The BC Engine is a specialized vault for your $BC Tokens that acts as a profit-sharing mechanism. 🏦 Here is how it works:
How to get $BC: Earn tokens through gameplay or acquire them via deposits and trading. 🪙
Staking for Profit: Hold (Stake) your $BC in the Engine to start earning. Note: swapping is done directly within the $BC Trade interface. 🔄
Hourly BCD Rewards: Receive a share of platform profits distributed every hour in BCD! 💸
Flexibility: You can "Unstake" your $BC back to your wallet at any time. 🔓
Q: What has changed with the VIP Level system? 🏆
We have moved to a Tier + Level structure (e.g., Bronze I-X, Silver I-X). You get a level-up bonus for every minor level you climb. 📈 Once you reach Diamond I and hit 50% progress toward your next level, you can contact Support to claim 50% of your level-up bonus in advance. 💎
Q: Where can I find my Free Spins and Quests? 📍
Everything is now centralized:
Quest: All tasks (Social, Wager, Deposit) are now in one hub. 🎯
Free Plays: A dedicated inventory just for your Free Spins and Free Bets, separate from your cash bonuses for a cleaner experience. 🎰
Q: I am a high-tier VIP. What extra benefits do I get? 👑
Our VIPs now enjoy a Personal Concierge service, including 24/7 priority support. 🌟 You can also request a Lossback Anytime claim and contact our team every Monday for your exclusive Weekly Free Spins. 🎡